Ground Level Research | Issue Outline
The Experience Series consists of 6 research briefs covering the following topics of customer experience:
1) Mobile onboarding (free)
2) The digital experience for key mobile and desktop experiences
3) On the phone; phone trees and customer service calls
4) The in-store or in-person experience
5) Social media; what are people saying about you online?
6) Competitor analysis; how does your competitors' customer experience compare to yours?
You are free to suggest your own topics, but you never have to tell me what to do. I proactively find the most important components of customer experience. The first issue is free and subsequent issues are $3,999 each, delivered directly to your inbox once per month.